Frequently Asked Questions
Frequently asked questions
Here you can find the answers to our frequently asked questions. If you don't find an answer, please contact our customer service.
PROBLEMS DURING YOUR JOURNEY
We will arrive to Finland in December, will the car have winter tyres?
According to the Finnish law, winter tyres are needed when the weather requeires, and we install the winter tyres according to weather. Note also that Finland is a long country: there may be snow in Lapland whilist summer conditions in South Finland.
If you pick up your car in the south and head towards north, please let us know that in advance so that we can give you winter tyres just to be sure.
Winter tyre season usually starts in October-November and lasts until March or April.
The use of winter tyres in countries other than Finland may differ.
I got a parking ticket during the rental, do I have to pay the fine?
According to the rental contract and terms, you are responsible for all the fines and other fees, such as motorway tolls in full.
Note also that returning the car in some areas outside office hours may require parking in parking lots with a payment. This payment is also due to you until our office opens and our team can receive and check the car.
For any fines and other payments sent to us, we will charge an extra service fee for handling.
What if I have an accident?
When an emergency happens, call 112.
Other countries will have different emergency numbers.
If you get in an accident with other party, contact police and the place of rental as soon as possible.
You can also access 24/7 breakdown assistance: +358 10 436 2285
What if I need breakdown assistance?
You have access to our 24/7 breakdown assistance, which is free in case of technical fault.
You call +358 10 436 2285 if you need the service
PROTECTION
I have purchased insurance on the internet at the same time I made reservation, can you see what that includes?
If the reservation has been paid to a third party (such as Cartrawler, rentalcars.com), we don't see what that order includes, except for car details.